legal
Refund Policy
last updated: may 2026
1. refunds
unused service units can be refunded within 14 days of purchase.
2. exclusions
once work on a project has commenced and units have been consumed, a refund for those units is excluded. since units do not expire, they simply remain as credit for future projects if not used.
3. how to request a refund
to request a refund, contact us at connect@flowmaticlab.com or via whatsapp at +49 15679 795840 within 14 days of your purchase. we will process your refund within 5-10 business days.
4. refund method
refunds are issued to the original payment method used for the purchase.